# Lochside Lodge — Operational Routine

*Ellen's regular operational rhythm. Useful context for scheduling and avoiding conflicts.*

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## Weekly

| Day | Activity | Who | Notes |
|-----|----------|-----|-------|
| Tuesday | Linen collection and delivery | Caledonian Linen Services | Truck arrives 8–9am. Need clear access to laundry store. |
| Thursday | Bread and bakery delivery | Heather Glen Bakery | Delivered before 8am. |
| Thursday | Fresh produce delivery | Strath Fionn Food Co | Eggs, smoked salmon, seasonal veg. Usually arrives with bakery. |
| Daily | Changeover coordination | Lochaber Cleaning (Pauline) | WhatsApp only — Pauline confirms room status each morning by 9am. |

## Fortnightly

| Cycle | Activity | Who | Notes |
|-------|----------|-----|-------|
| Every 2 weeks (Friday) | Bar stock delivery | Highland Spirits Wholesale | Fortnightly Friday afternoon. Delivery note needs checking against order. |

## Monthly

| Activity | Who | Notes |
|----------|-----|-------|
| Accounts review | Janet Macpherson | Usually first week of the month by email. VAT quarters: Jan, Apr, Jul, Oct. |

## Annually / seasonal

| Activity | When | Who | Notes |
|----------|------|-----|-------|
| Boiler service | April | Stuart Connelly | Certificate required for insurance. Due before peak season. |
| PAT testing | May | Craig Paterson | All guest-facing appliances. Certificate required. |
| Year-end accounts | June filing | Janet Macpherson | Year end 31 March. Ellen to send figures by end of April. |
| Deep clean (pre-season) | Late April | Lochaber Cleaning | Full property including guest rooms, bar, and breakfast room. |

## Peak season (May–September)

Staffing increases — additional part-time cover for breakfast service and reception. Ellen's capacity for project admin is significantly reduced. Guest arrivals typically 3–5pm daily. Breakfast service 7:30–9:30am.

## Quiet season (November–February)

Reduced occupancy. Ellen uses this time for planning, maintenance scheduling, and any larger operational projects. Most supplier relationships are maintained at the same rhythm but delivery volumes drop.
